"Leonid Karlinskiy" BiziNet™ Articles

In the contemporary world of the internet, phone and communication systems remain the main ways for businesses to keep in touch with clients and a way to communicate within organisations. Telephone systems have been transformed significantly and now are a more unified communication tool with phone calls, auto attenders, voice menus, voice and video conferencing, chats, mobile apps, and much, much more.

Over the last decade, mobile phones have changed our lives dramatically in the way we communicate, exchange information and make phone calls, with more people shifting to different communications apps and away from traditional telephony services. This is due to major technology breakthroughs in contemporary mobile networks that are incredibly fast, reliable and provide massive coverage.

In the last a few issues of BiziNet, we explained that it is important to have the right telephone system for SMEs to boost efficiency. Today we will talk about the benefits where almost every organisation already uses Microsoft office, but still maintains a standalone telephone system.

In the last issue of BiziNet, we spoke about how important it is for small and medium businesses to have a telephone system in place. Here we explain how important it is to have a phone system that boosts your business and offers new features which were not available just a few years ago.

When we contact a business we've never used before, most of us are looking for a bit of reassurance that the business is professional and will do the right thing by us.

The larger and more professional the business appears to be (e.g. national toll-free 1800 or 1300 phone numbers, local landline numbers for multiple areas), the more comfortable we are about handing over our hard-earned cash. And even though it may be unfair, we'll often hesitate to contact a business if the only contact details provided are a mobile phone number or a free email address. That just looks unprofessional and untrustworthy.